VoIP Frequently Asked Questions

October 11, 2019

 What is VoIP and what is a cloud-based VoIP phone system?

VoIP (it stands for Voice over Internet Protocol) means that you make calls over the internet rather than over the traditional phone network. And with a cloud-based phone system, your call routing takes place in our internet-connected secure data centre instead of in hardware installed on your premises.


Put these technologies together and you get a cloud-based VoIP system. Why would you want one? How about lower upfront costs, fixed monthly pricing, no maintenance, and automatic updates for starters? Plus, being on the internet means you can manage your system through an online portal wherever you can get an internet connection; and the system easily grows as your business does.


What's the minimum internet speed I need?

The speed you need basically depends on a couple of things: how many people will be on the phone at the same time; and how much data your business uses.


You might think you need fibre broadband, but this isn’t necessarily the case as a VoIP call only uses a fraction of your broadband's capacity. Don’t worry about this, though. We won’t place any orders until we’ve talked to you about how your business works, what you want to achieve, what your future plans are, and so on.


Is a cloud-based VoIP phone system secure?



Security is absolutely crucial.


That's why the data centres where we host our VoIP phone systems undergo robust audits; it’s why they have everything from firewalls to intrusion detection systems; and it’s why all your data is encrypted, to protect it from cyber-attacks and unauthorised access.

How much would I pay for a cloud-based VoIP phone system?

How much you’ll pay depends on several different factors so it’s difficult to give you a price just here.


It all depends on which system is best for your business: how many people will be using the system, now and in the future? How does your business work? How many IP phones do you want? What type? What about Feature Packs and call minutes? And so on …


So give us a call and we’ll have a chat about what you need.


Are VoIP calls good quality?

Yes, you’ll get the same level of clarity as you do with a regular landline (depending on the set-up of your system and the internet connection, call quality may even be better). Calls made over your internet connection take priority over data, so you can be sure that your call quality will be consistent.

When you talk to us about installing a cloud-based phone system, we’ll recommend the type of internet access that you’ll need to make sure your VoIP calls are good enough quality for your business: standard broadband, fibre broadband, or leased line.


How easy is it to set up a cloud-based VoIP system (and what support do I get)?

We aim to make setting up as simple as possible, which is why you’ll have a team of cloud system experts to call on if you need help.


Our NGVOIP Phone system is the simple plug and play option where phones arrive ready to go. Just connect things together and we’ll talk you through how to set it up so it’s right for your business, including help with setting up call handling rules and user profiles.


NGVOIP5000, which is ideal for the business with more than 9 employees, is also a system that you can install yourself, but you've also got the option for us to pop in and set it up if you prefer.


What equipment do I need?

1. First, you'll need a Business internet connection - standard broadband, fibre broadband, or a leased line - and the equipment that comes with it.


2. Next, you’ll need IP phones from ng experts (note: our VoIP systems will only work with our IP phones, which are specially designed to work with our cloud-based VoIP systems. We also pre-configure our IP phones before we deliver them to you). If you want to make calls through your computer, you’ll need a headset and microphone that plugs into your computer.


3. You’ll also need appropriate Feature Packs for each user. The packs offer different levels of features.


4. You will need to chose a package.

  • NGVOIP: Pay as you go option

  • NGVOIP5000: You’ll get 5000 UK Mobile & Landline minutes.

  • NGVOIP UNLIMITED: You'll get Unlimited Mobile & Landline minutes.

you can buy a UK and International Call Sharer plan (these are bundles of minutes that you can share across your employees).


If you're ordering lots of phones, you may need a Local Area Network (LAN), which connects all of them together into one phone system. We can supply and install one for you.

And if you want to use a standard phone or even a fax machine on your system, we can supply an Analogue Terminal Adapter that connects to your router or LAN. You can then just plug your standard phone in and use as normal.



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